Guest Reviews

The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.

3.0

23.04.2012

Gavin, Blackrock

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Not a bad place to rest your head. Breakfast wasn't good. No bin bags in the bin in our bathroom was a bit strange. Everything looks a bit worn and old.

Response:
Dear Gavin, Thank you very much for your valued review. It is always nice to get our customers feed back , and we will take on board your comments in relation to our breakfast service as our customers reviews help us to improve our customer service . We will advice our Accommodation department about the bin bags missing in the bathroom. Thanks again and we hope to see you in the Glenroyal in the near future. Kind Regards Mary Burke, Front Office Manager

4.0

20.04.2012

Kathleen, Belfast

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
I stayed one night at the hotel overnight recently for a conference and was as always very pleased with my stay. Marie at the reception was most welcoming, friendly and helpful. The room I was given was the best I had so far which was 323 which suited me great only having one bed in the accommodation as in the past I have been given a room with three beds which makes it more impersonal and bigger and less friendly when on my own. Heating, cleanliness and the overall standards were very good. The meal in the bar was little slow in service and slightly overdone but for the price I am not complaining. Our conference dinner the next day was excellent and well served and pleasant staff. This was my fourth visit and stay for conferences run by the safeguarding committee and I welcome returning again. Many thanks, Kathleen Belfast

Response:
Hello Kathleen, Many thanks for your positive feedback, we are delighted to hear you enjoyed your stay & we look forward to welcoming you back to the Glenroyal Hotel in the near future. Kind Regards, Mary Burke Front Office Manager

4.0

17.04.2012

U, Omagh

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Lovely hotel, very nice room but unfortunately could not sleep very well due to noise (it sounded like the heating system in the hotel)

Response:
Dear Una, Thank you for taking the time to write us a review, we do appreciate all our customers’ feedback as it gives us the chance to improve our customer service. We look forward to seeing you again sometime in the near future. Kind regards Mary Burke Front Office Manager

5.0

17.04.2012

James, Wickford

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
A very enjoyable stay for the weekend the birthday party for our aunts 101 birthday Party was very well organised and thanks to all staff we all had a good time

Response:
Dear James, Thank you very much for your kind feedback, we are delighted that you had an enjoyed stay with us. We are always grateful for our guest comments and we do hope to see you visit us again in the near future. Kind Regards Mary Burke Front Office Manager

4.0

16.04.2012

Philip, Coleraine

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
The shower controls were stiff and needed some attention. The cold water bath tap leaked continually. Neither was a major inconvenience but could be in the future.

Response:
Dear Philip, Thank you for taking the time to review your stay with us. Your feedback in relation to the shower and bath controls will be taken onboard; all reviews help us to improve our service and give us the opportunity to make all customer stays more pleasant. We look forward to seeing you again at the Glenroyal Hotel in the near future. Kind Regards Mary Burke Front Office Manager

1 2 3 4 5

Check Availability

Best Rate Guarantee >>

Arrival:
Departure:
Rate Code: